Comfort and quality of life

A full range of room service is available to residents to ensure their comfort and quality of life.

A janitor is responsible for the maintenance of our two residences.  He is qualified to do repairs, paint and handle other small jobs.

Our team of auxiliary resources is responsible for housekeeping.  It ensures the cleanliness of the rooms, common areas and the healthcare unit.  For residents living in self-contained apartments, housekeepers are available upon request.

Another team is responsible for the maintenance of personal clothing, bed linens and towels.

A healthy and balanced diet

A balanced diet and optimal hydration are indispensable factors that contribute to a comfortable quality of life.

To meet the nutritional needs of the elderly which can change according to age, Les Résidences Floralies offers a food service tailored to the tastes and habits of its residents, as well as to their changing needs.

Our chef, who trained at the Institut d’hôtellerie, applies menus established jointly by a nutritionist and a residents’ committee.  All meals are prepared and served at the table by our staff that welcomes residents to the dining room for breakfast, lunch and dinner. Our goal: that every meal becomes a moment of relaxation and satisfaction.

Snacks are offered every afternoon, making this a special time to meet friends and get together in a social setting with other residents.

Security

The safety of our residents is a priority in our residences and the following statement underlines the importance we place on this:  « The safety of our residents first and foremost. » For the protection of our residents, each of our residences includes the following services and features:

call bells: in each unit (apartment or room), a communication system allows residents to call for help, while the call bell alerts staff in case of emergency and a need for immediate assistance.

smoke detectors and sprinklers: our two residences have smoke detectors, sprinkler systems, fire extinguishers and fire doors throughout the buildings, all in accordance with the standards of the Régie du bâtiment du Québec (RBQ). Each unit is also equipped with a fire alarm panel with the latest technology, with a communication system connected directly to the municipal fire department, which in an emergency allows for remote control and a more rapid intervention of firefighters.

evacuation plan: we have an evacuation plan in case of emergency.  A copy of the plan can be found on each floor near the elevators.

nursing home healthcare unit (CHSLD): these units are secure. Wandering off or other unauthorized exits are very rare since it takes an access code to be able to exit.

insurance: we assume the cost of liability insurance, but each resident must pay the cost of insuring their own personal property.